Willow Servicing Joins ACUMA to Revolutionize Mortgage Servicing and Member Experience

We are excited to share that Willow Servicing has joined forces with ACUMA (the American Credit Union Mortgage Association) as a new affiliate.

As mortgage technology rapidly evolves, credit unions are always looking for ways to streamline operations and boost member satisfaction. At Willow Servicing, we are leading these efforts by delivering advanced servicing solutions that prioritize a robust online member experience.

The Future of Mortgage Servicing

The mortgage servicing industry is transforming, and it's crucial for businesses to adapt to new expectations from their customers. Traditionally, many platforms have been difficult to navigate, leading to inefficiencies and frustration. Willow Servicing seeks to change this by providing a user-friendly and modern solution.

Our platform efficiently supports a wide range of loan products, including but not limited to:

• Conventional Mortgages

• Home Equity Lines of Credit (HELOCs)

• Construction Loans

• Business Purpose Loans

  
  

Our comprehensive solution manages everything from post-close loan boarding to default management. Willow enhances operational efficiency by enabling servicers to offer better experiences for their members.

Enhanced Member Experience

One of our primary goals is to enhance the member experience through improved self-service features. Today’s members value the ability to handle their loans online without always reaching out to customer service. With our thoughtful online portal, members can:

• Check their loan status

• Make payments

• Update personal information

• Request assistance—all from a single interface.

  
  

This level of convenience strengthens relationships and fosters loyalty among members, which is essential for credit unions in a competitive environment. Studies show that 83% of consumers prefer a self-service option. By providing this capability, credit unions can directly boost member satisfaction.

Evaluating Your Current Servicing Capabilities

As credit unions assess their current servicing capabilities, they should consider what features are essential for operations and growth. If you are thinking about upgrading your servicing strategies, now is an excellent time to discuss options.

Willow Servicing is eager to help you navigate these decisions. Our team is committed to understanding how your credit union currently serves members. We encourage you to share your challenges with us so we can work together on tailored solutions.

Looking Ahead Together

As we gear up for future events and collaborations with ACUMA, we invite credit unions to reach out. We want to hear from you about your current member services and explore ways to elevate your servicing capabilities.

Together, we can reshape the mortgage servicing landscape, ensuring members receive the exceptional experience they deserve. With Willow Servicing and ACUMA united, we look forward to a bright future in mortgage servicing!