Post Closing Servicing Automation
Empower your lending team & enhance your customer experience
Remove staff decision making to ensure servicing compliance with internal processes & regulatory requirements.
Reduce Costs by 70%
Utilize your internal staff to bring interim servicing in-house, reducing costs by 70%.
Increase Customer NPS
Provide your borrowers clarity and peace of mind because the their experience doesn’t end at the closing table.
Eliminate Data Errors
Automated payments recording and calculations to eliminate errors when loans are transferred or sold.
Boost Customer Satisfaction
Remove servicing transfers between funding and investor purchase to reduce borrower friction and maintain control of their experience.
Notice of servicing transfers, mortgagee letters, monthly statements, 1098 tax forms are all auto-generated and delivered on your behalf.
Centralized Customer Experience
A mobile friendly online portal ensures payment compliance, provides real-time servicer information, document and transaction history, and a customized FAQ overview.
Full visibility into collected payments, loan transactions, and loan status so that you can manage and take action on loan performance simply.
Make every servicing task count
Remove unnecessary tasks and decision making from your
post-closing processes. Use logic and rule based automation to ensure compliance with internal processes and regulatory requirements.
Why mortgage lenders choose Willow Servicing for their servicing software solution
No servicing transfers between funding and investor purchase
Real time control & visibilty into your operations
Configurable lender processes & settings
White labeled customer experience
Get up and running in under a week
Mortgages Supported on Willow Servicing