Accessibility Statement

Last modified: January 1, 2022

Willowservicing.com is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C).

These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone.

 

While willowservicing.com strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.

 

If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us by phone (415-825-6022) or email (support@willowservicing.com). Your feedback will help us make improvements.

Accessibility Tips:

 

1. How to zoom in your screen:

Some people like to change colors or fonts to see words more clearly. Most major web browsers have options to do this:

  • In Internet Explorer, go to "Tools", then "Internet Options", on to "General". From here, select "Colors, Fonts, or Accessibility".

  • In Mozilla Firefox, choose "Options", then "Content", then finally "Fonts & Colors".

  • In Safari, select "Preferences", "Appearance" tab, and then hit the "Select…" button next to the font fields.

  • In Chrome, go to "Preferences", activate the "Show advanced settings" link, go to the "Web content" heading and change the "Font size", "Customize fonts" in other ways, or set default "Page zoom".

 

We recommend a mixture of settings like enlarging font size and zooming into the browser for a better experience.

2. How to find and use a screen reader:

Screen readers are text-to-speech software that allow people to read and interact with content in different ways. Many people who cannot perceive what is on the screen will use them to allow audible access to web content. We strive to ensure that our content is accessible to screen readers.

There are free options available including NVDA for Windows and VoiceOver for Mac. What we recommend is JAWS for Windows. You can use this with your favorite web browser.

Screen readers accept input in a variety of ways, but one of the most common forms is through your keyboard. By pressing the down arrow in JAWS, for example, you are able navigate through items on the page. JAWS will also accept Braille input.

3. How to use accessibility tools on mobile:

There are a lot of great features right on your smart phone. iOS and Android alike provide many tools to help you access what you love. Let’s have a look at a few of those tools.

VoiceOver for iOS and TalkBack for Android are the screen readers that come built-in. To turn on VoiceOver, go to "Settings", then "General", to "Accessibility", and then turn "VoiceOver" on. You can set the “Accessibility Shortcut” to “VoiceOver” from the "Accessibility" page in order to triple-click the "Home" button to toggle VoiceOver on and off. TalkBack has a similar feature.

"Zoom", "Magnifier", "Invert Colors", "Color Filters", and "Reduce White Point" are other features and tools on iOS that you can use. These are also available through the “Accessibility Shortcut”.