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Case Study

Willow’s lightweight implementation allows Victorian Finance to quickly adapt to the evolving mortgage market

Willow’s intuitive design and pre-configured technology allowed Victorian Finance to easily customize their platform and get up-and-running in 2 weeks.

The Problem

After a reduction in workforce due to market conditions, Victorian Finance leveraged Willow’s interim servicing solution to automate their post-closing processes. Operating with a leaner team made it important that new technology instantly provided value and did not require intensive implementation or training.

The Solution

Willow’s intuitive design and pre-configured technology allowed Victorian Finance to easily customize their platform and get up-and-running in 2 weeks. In addition, Willow provided Victorian Finance a dedicated implementation manager to guide their team through the process and ensure all steps were completed accurately and on-time.

“I have worked with other vendors, and they don’t provide the level of detail which leaves a lot on the lender's plate.”

- Natalee Bringol, SVP of Post Closing, QC and Servicing

“Willow was very simple to onboard" and was “one of the smoothest vendor onboarding experiences they have been involved in, ” according to Natalee Bringol, the Senior Vice President of Post Closing, QC and Servicing at Victorian Finance. “I have worked with other vendors, and they don’t provide the level of detail which leaves a lot on the lender's plate. [With Willow] I got one email that outlined everything. I didn’t have to go searching through our LOS for what we needed. [Willow] put so much detail on the frontend that you’ve made it very easy.”

The Outcome

With Willow’s technology, process, and support, Victorian Finance was able to onboard 100% of their loan volume in 2 weeks and recognize an immediate impact on their operations. Both borrower support calls and manual tasks were reduced within the first month of going live.

“We are not getting any questions from the sales staff, which tells me the customers aren’t confused by the process. Our borrowers know exactly what they are supposed to be doing.”

“My team has adapted very well. We are always looking to streamline the way we do business, and you have the post closing buy-in. We are not getting any questions from the sales staff, which tells me the customers aren’t confused by the process. Our borrowers know exactly what they are supposed to be doing.”

With Willow as a partner to automate interim servicing, Victorian Finance has been able to provide borrowers a modern, digital experience while reducing internal manual tasks and interventions.

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